Best Buy

Laura E 2 months ago

I went there today to replace a screen protector that I had bought with a lifetime warranty two years ago. At the time of purchase I had also gotten and paid the lifetime installation of replacements. I have gotten all of my past replacements and installations free (included with my original purchase), with the last one a few months ago. I praised Best Buy for great customer service. However, when I inquired about the replacement today, the associate denied me and said I’d have to pay for the installation fee. Apparently corporate had just changed policies this year. I was going to just concede this, but the associate had to add, “yeah an uneducated 16 year old told you wrong what do you expect?” He then said he could give me the protector but I’d have to replace it myself. I took that option. The extra information about blaming his coworkers in the past was not professional. He could’ve said, “they weren’t trained properly, etc,” but he went with the sassy option. This interaction left a poor taste in my mouth. I was not disrespectful to this employee, I was simply confused why I wouldn’t get the install of the screen protector for free, as it was stated when I first bought it. I

John Whitney III 2 months ago

This Best Buy came highly recommended from a friend of mine that recently moved to town with his wife & two kids. He used the Best Buy financing plan to install a home theater & used the associated financing bonus to completely cover a brand-new desktop for his family. I needed a laptop, so I did some preliminary research & then ultimately came into the store. I'm very glad I did. Robin looked over my notes & recommended a different laptop based on my usage needs. Robin was up to date on the latest software technology & made sure I didn't purchase a product whose core function would be obsolete within the next year. I'm also very glad Robin made me aware of the Best Buy protection plans so I don't have to worry about spilling coffee on the keyboard or coming home to a wagging tail that knocks over a speaker. Thank you to everyone for an awesome customer experience, & I look forward to continuing to upgrade the house!

John Taylor 2 months ago

I purchased a TV from Best Buy on July 4, 2026, and was explicitly given pickup and delivery options for July 6 or July 7. I selected home delivery for July 10th, arranged my schedule around that date, and even took a full day off work to ensure I would be available. I received confirmation emails for both the purchase and the delivery, which gave me confidence that the company would honor its commitment. That confidence quickly evaporated. The day before delivery, I never received the promised 4-hour delivery window. When I tried to check my order, the system repeatedly returned an error stating that my order information was unavailable. I continued checking through the day of delivery with the same result. I then sat at home for the entire 12-hour delivery window, waiting as instructed, and no one ever showed up. Only after I called did I learn the truth: the TV had never even been received by their delivery team. I was left waiting and completely uninformed, with no proactive communication whatsoever. They rescheduled for July 24th, and I once again took time off work to be available. This time I received a confirmation the day before that delivery would occur, along with a pr

Elaine Scott 3 months ago

I am sad that I had to give this rating. I think that Best Buy is a great store and has been consistently striving to great customer service. This rating is for an online order not in store. I ordered a Soundcore Space One headphone. No issues with ordering. Received communications when order was placed and when it was actually being delivered. On delivery day it showed item was on the truck and the time it would be delivered. Then an hour before delivery the text said, "the order was canceled." I went online and there was a message the ordered was delay. I called and the representative stated there was a technical issue and the seller canceled the order. To date no one has stated what the technical difficulty was. I had to ask but was given 10% credit and a redelivery message. That date came with no item. I called again and was told that Best Buy could only give a refund. Had I not called Id still be waiting for a delivery per the messages I was being sent. I asked if there was anything further that could be done for the inconvenience, they said no, but I could call another department. I called that department and the representative there said the redelivery was approved and p

Charlie Shuler 6 months ago

If I could give this store no stars I would. Let me just say that the bald customer service manager has a serious attitude problem. It’s very rude to walk off from a customer while they’re talking to you and to lie and say your boss was on lunch! Really poor customer service! Keep your products stocked in the right places! We have an ongoing case with the BBB on this Best Buy location and are awaiting response from Best Buy!